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Alpha Tech Pet - Web Privacy Statement

Ensuring the highest level of privacy and security of our customers is a priority for Alpha Tech Pet, Inc. and we have taken several precautions to ensure your personal and account information is secure. Below is our Privacy Policy.

What information do we collect?
Each time you visit our site, we automatically collect your Internet service provider's address, the Web page from which you came, and a record of your activity on our site.

When you place an order, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order.

How do we use your information?
The information we receive allows us to process your purchases, confirm your orders, notify you about updates to our websites and products, and provide you with marketing information. You may receive periodic mailings from us about new products and services, special promotions or upcoming events. If you wish to not receive such mailings or telephone calls from us, please contact us. Contact info listed below.

In some instances, we may use third-party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill orders, and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We do so only when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating a fraud situation that has already taken place. The information is not provided to these agencies or companies for marketing purposes.

What are "cookies" and do we use them?
A "cookie" is a small data file stored on your computer that allows us to connect your computer with the information we store for you in our database. This information may include your account preferences, items added to your shopping cart, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; or, customize Web page content. Your information is stored in a safe and secure database. Be assured, we do not use cookies to store any of your personal or financial information on your computer.

You do have a choice to refuse cookies. However, by choosing to accept a cookie you allow us to maintain the preferences stored in your "My Account" and process your order. If you choose not to accept the cookie, purchasing is not possible on our site.

How can I update my information?
If you create an online profile with us, you can update or edit any information online in your  "Customer Account Profile."

Changes To This Privacy Policy Statement
From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Statement. If our information practices change at some time in the future, we will post the policy changes on the privacy page of our website to notify you of these changes. You should review our website periodically for more information on how we use the data we collect.
If there is a material change in the manner we use data that we collect, we will update this Privacy Statement to reflect these changes.

Contact Us
Don't hesitate to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns.

Mailing Address          
Alpha Tech Pet, Inc.
119 Russell Street, Suite 21
Littleton, MA  01460

Phone    
978-486-3690
800-222-5537
978-486-3693 (fax)

Email
sales@alphatechpet.com
service@alphatechpet.com

Security

We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. However, protection is a two-way street. Here are some simple steps you can take to ensure your account information remains protected:

  • Always log out of your computer when you complete an online session.
  • Do not give your password and user ID to others.
  • Use at least 8 characters when creating passwords. It's ideal to use a combination of letters and numbers. Do not use an easy to guess password, such as your name, phone number or email address.
  • Change your password frequently and don't use the same password for multiple online accounts. 
  • Be careful of unsolicited e-mail and telephone contacts. Alpha Tech Pet, Inc. will never email or call you and ask you for your password. This information should only be submitted when completing an order online.
  • If you receive a suspicious e-mail with a link to update your account information, do not click on the link. Please contact us immediately at 800-222-5537.